A day with Rudolf
Customer Sercive at SYSKRON
Rudolf works in Customer Support for SYSKRON. He tells us in an interview why a good work-life balance is so important and why that makes SYSKRON the perfect employer for him.
Rudi, tell us a little bit about yourself. How old are you and where do you come from?
I am now 57 years old, so something of an old hand, and I'm happily married. We live in our own house on the countryside near Regensburg and have four children.
What did you do before coming to SYSKRON?
So many things I don't really know where to start. I trained as an industrial management assistant (which I never enjoyed), then I spent four years in the army. From 1989 I was employed by Siemens – now Infineon – in semiconductor manufacturing. It was during that time I decided on a career in IT. I've worked in pretty much every aspect of IT, spending time in England, Ireland and Switzerland, and I even wrote a book about telecommunications. That was in 1992, so even before the internet. We used to network with each other via so-called mailboxes, and the modem was the very latest gadget.
Why did you choose SYSKRON?
Because of the money, LOL. Well, not only that, but the overall package was right. What was important to me was that the work-life balance was right, and it is. With the half kindergarten I have at home, I have to be flexible with my time and also be able to work from home now and then. I raised this in my job interview, I was promised that this would be ok, and the promise was kept. Otherwise, the relationship with superiors and colleagues is better than in other companies and the working environment also goes well.
What does your job entail?
I work in Customer Support and we primarily look after software problems that occur with customers. I'm also a point of contact for the elimination of faults in the IT hardware, i.e. servers, clients etc. If necessary, I coordinate the troubleshooting with internal teams or external partners. The aim is always to satisfy the customer within an acceptable period of time and eliminate the faults permanently.
If customers have a problem with their software, Rudi gets informed immediately.
How would you describe a typical working day?
We have a ticket system where all the support cases are logged and worked through according to priority. Within the team we arrange between us who does what. Everyone has different strengths, after all. I spend most of my working time on remote support, carrying out research in troubleshooting and making phone calls.
What is the most exciting thing about your job?
Well, I'm not sure you could call it exciting, because that suggests some element of anxiety. As I've already mentioned, I'm an old hand now and after about 35 years in IT nothing really worries me any more. What I like is that no two days are alike. There are always new challenges or new products that you need to familiarise yourself with. It's never boring, but you mustn't lose your own interest in it either.
What do you like best here?
As already mentioned, the work-life balance and the pleasant working atmosphere. Also our events. There's a summer party, and at Christmas we also have a little celebration. I'm quite a sporty person, so last year I really enjoyed the fact that we took part in the Regensburg leukaemia run as a SYSKRON team. The entry fee and a shirt were sponsored by SYSKRON, I should mention that too.
How do you spend your lunchbreak? Do you buy food or bring your own?
At lunchtime I always go for a walk in the fresh air with one of my colleagues. I've almost always a little something with me to eat, usually fruit. But I also buy stuff every now and then, so sometimes we will spoil ourselves a little with a doner kebab, burger or perhaps something Asian.
Your desk: messy or Monk?
Neither nor. I like it tidy to some extent, but I'm not a cleaning maniac.
What has been your most exciting project so far at SYSKRON?
I don't handle projects in that sense. My role is to resolve the support cases for customers as soon as possible.
Who is in your team, and how are the areas of responsibility divided up?
At the moment there are four of us, and no one really has a particular area of responsibility. We have to be able to cover every technical aspect to a certain extent, and if we can't get any further we coordinate this with the relevant user department.
What items – apart from your work equipment – do you always take with you to work?
My mobile phone, so nothing special.
Night owl or early bird?
That depends on the season. In winter I'm a night owl, in summer an early bird. Then I'm usually in the office at 6.30 in the morning and go home a bit earlier instead.
And after work? What do you do to relax?
My relaxation is first and foremost with my family. It's big for a reason, and I'm really happy coming home each evening. For relaxation I also go to the gym at least twice a week, while in summer I go running as well.
Would you recommend SYSKRON as an employer to others?
Is there a downside?
You might hardly believe this, but for me there isn't a downside at the moment.
What are you known for at SYSKRON?
That's not for me to say. But I would certainly say I'm a nice colleague, I'm also always helpful and loyal anyway. So not a "gossip girl", what is discussed with me stays with me.
What TV hero would you like to be?
None, I'm more of an everyday hero. Such as when I can repair the dishwasher, for instance.
What is your favourite joke?
I like flat jokes, especially this one:
"Chuck Norris has counted up to infinity – twice."
If money were no object, what would you have done last weekend?
Hmm, I can't think of anything. That probably means I'm content.