Customer Support Engineer – Software Solutions (all genders)

Your tasks

• You support our internal and external customers via phone, email, remote and partly on-site (willingness to travel <5%).
• You provide remote support for the installation, configuration, administration and maintenance of customer-specific information and communication solutions.
• Your primary responsibilities will also include diagnosing and troubleshooting complex technical issues and root causes.
• You will support our Application Consulting team in project planning, analysis, commissioning, revision and retrofitting of our solutions.
• You directly support our customers in configuring, integrating and setting up IT systems in the production environment.
• You consult our customers on their systems, optimization options and processes, and create individual instant solutions for our customers.
• You escalate complex issues and requirements to 3rd level support and development to create and implement custom solutions.
• You will help create and maintain technical documentation, knowledge base articles, and troubleshooting guides to facilitate problem resolution and knowledge sharing within the support team.

Your profile

• You can perform installations and configurations on Windows Server.
• You have good knowledge of MS SQL & Server Management Studio and MS Visual Studio Code.
• You already have experience with XML, XSLT, xpath, Json and SQL.
• You have an analytical way of thinking.
• You are able to work independently and have good organizational skills.
• You have a good command of written and spoken German, English and in SQL.

Your application

If this sounds interesting to you, we really would like to get to know you!

You can submit your application in German or in English.

Do you have any further questions? For more information please call +49 9431 79857-1111.

To be able to process your application efficiently and promptly, we would kindly ask you to use our online form.